Account Services
What is "eFO SP?"
"eFO SP" is KGI's intelligent online Futures and Options trading platform
that has the following features for you:
- Direct access to the market on Internet
- Suitability for both long-term investors and frequent traders
- Real-time streaming market quotes
- Real-time 5-level streaming price depth
- Long Price depth
- Real-time quote requests
- Support Auction Order
- Real-time confirmations
- Real-time Risk Management
- Wide selection of products
- Support Enhanced Stop Limit orders
- Support One Cancel Other orders
- Support Pre-Set time to deliver orders
What functions are included in "Set-up"?
They include:
- Mouse Click behavior
- Inactive Timeout
- Alert / Error Message Behaviour
- Price Deviation with Alert
- Alerting messages of Over the Max. Order size, and Default Order Size
- Long Price Depth behaviour
- FAQ on log-on page
- Details of product information window
- Net position display
How do I open a Futures & Options Trading Account with KGI?
- You can call our 24-hour InvestLine at (852) 2878-5555
or make request
online. (After receiving your request, we will dispatch the
Futures & Options Trading Account Opening package to you)
- You may also download the Futures & Options Trading Account Opening Form from our website.
Please complete the form, and submit it with supporting documents to:
Client Data Management Department
KGI Asia Limited
41/F Central Plaza,
18 Harbour Road,
Wanchai,
Hong Kong
If your application is accepted, we will send you a User ID and Password
for eFO SP accessing.
If I have a Futures & Options Trading Account, can I use
eFO SP?
Yes, please call our 24-hour InvestLine at (852) 2878-5555
or contact your Investment Representative for a registration form. After processing your application, we will inform you the login details.
Do I need to pay a deposit for opening a Futures and Options
Account?
No deposit is required for opening a Futures & Options Trading Account,
nor is it necessary when you register to use eFO SP. However, prior to placing
an order, you must have enough funds deposited into your Trading Account
to cover the initial margin.
How do I download the eFO SP?
You can find the Installation Guide and the Software here.
Is real-time quote information of Futures & Options available?
Yes, all eFO SP users can either enjoy Free or pay monthly subscriber fees for real-time quote service.
Monthly subscriber fees are required for the following Exchanges:
- CBOT
- CME
- COMEX
- EUREX
- ICE - Europe
- ICE - U.S
- IPE
- LIFFE
- NYMEX
- NYBOT
- NYSE - LIFFE
How do I check the current version of eFO SP?
You can find out the current version out supported by KGI on our website.
To check the version of eFO SP installed in your PC, log in to eFO
SP, click the [Help] menu and select [About]. If you have installed
a different version, please uninstall it and download the updated version
from our website.
Trading
What Futures & Options contracts can I trade through eFO
SP?
Currently, you can trade Hong Kong Futures, Global Futures, and Options
contracts through eFO SP. For more details, please click the following
links:
Products & Contract Specifications 
Hong
Kong Futures & Options
Products & Contract Specifications
Global
Futures & Options
NOTE: All Global Futures Products with position opened via
our eFO SP System must also be squared off using the eFO SP System. (Unless
the System does not provide such service)
How do I know if my orders have been routed and executed?
After placing an order, you will receive an order number as a confirmation.
At the upper part of Order Book in Order Page, you can check and manage the status of your orders. For instances, you can cancel, change, activate, and inactivate your orders.
This window is dynamically updated upon changes of the orders, e.g. when
an order is fully executed, it will be disappeared from the window.
The lower part of Order Page is used to display details
of contracts which have been executed during the trading day.
Note: DO NOT disconnect from eFO SP until you receive the reference
number.
How long are my order instructions valid for?
The duration depends on the order types:
- A Fill and Kill (FAK) order means that the order now
need to be filled as far as possible and the reminder of the order to be cancelled.
- A Fill or Kill (FOK) order will be totally cancelled
if it is not immediately executed in full.
- A Today (Today) order will remain valid until the end
of the same trade day unless the order instruction is cancelled.
- Good Till Cancel (GTC) order will remain valid unless
the order instruction is cancelled.
- Date (DATE) order will remain valid until the end of
the "specific" trade day unless the order instruction is cancelled
If I place an order through eFO SP, can I ask a Customer
Service Officer to amend or cancel it?
Yes, if your order is placed online through eFO SP, you can
ask a Customer Service Officer to amend or cancel it.
Orders placed by the Customer Service Officer will be displayed on Order
Page and can be amended or cancelled through eFO SP.
Where can I view my Account Balance?
You can check your Account Balance at the Upper Portion of the Account
Info page. Also, you can check your Account Position at its Lower
Portion.
Will I receive contract notes and periodic statements from
KGI?
You will receive contract notes and periodic statements sent by e-mail
if you have open positions or transactions. Monthly statements are sent
at the end of each month. You can also choose to have your statements delivered
by the traditional method of posting.
What are the advantages of using the Futures/Options e-Statement
Service?
You can monitor your KGI Trading Account more efficiently and receive your statements via e-mail to save you fees and time.
What is the transaction and settlement currency for all Global
Futures Products?
The transaction and settlement currency for all Global Futures Products
is USD.
Do I have to deposit sufficient USD before trading Global
Futures Products?
No. However, you must have the equivalent amount of HKD in your Trading
Account. You have to deposit USD or call us for a foreign exchange order
on the following day (HKT) after the transaction is completed.
How do I register for the Futures & Options e-Statement Service?
To register for Futures & Options e-Statement Service, please complete the Electronic
Services Application/Cancellation Form. This service is free of charge.
After submitting Electronic form, please also mail a completed and
signed hard copy by post to:
Client Data Management Department
KGI Asia Limited
41/F Central Plaza,
18 Harbour Road,
Wanchai,
Hong Kong
Please allow 2 business days (HKT) to process the registration.
Note: You must provide a valid e-mail address for the delivery of Futures & Options e-Statement.
After registration, when will I receive my first Futures
& Options e-Statement?
You will receive your first Futures & Options e-Statement at your designated
e-mail address on the morning of the following working day, after the ending
of your first Futures & Options trading.
How do I open my Futures & Options e-Statement?
When you receive your Futures & Options e-Statement e-mail, open the attachment
by entering your personal password, which is your KGI Futures & Options Trading
Account Number (without hyphens). You are recommended to save your Futures
& Options e-Statement for your own record.
Our Daily and Monthly Futures & Options e-Statement are in PDF, you are reminded to install Adobe
Acrobat Reader (version 4.0 or above) in order to view them.
Note: For security reason, you must not disclose your personal password
to anyone.
Refer to: How do I keep the Futures & Options e-Statement
in my own storage?
How do I save the Futures & Options e-Statement in my own
storage?
You are recommended to save the Futures & Options e-Statement for your future
reference. Please refer to the following procedures to keep a soft copy.
- Ensure that your mailbox or storage device has sufficient storage space.
- Right-click the attachment and choose the Save As option
to save.
Your statement has been encrypted for security transmission. Therefore,
you need to key in your personal password, that is your KGI Futures & Options
Trading Account Number (without hyphen), every time you view your Futures
& Options e-Statement.
How do I print the Futures & Options e-Statement from my
mailbox?
You can print the Futures & Options e-Statement from the Adobe
Acrobat window (not the browser window) by clicking the [printer] icon
connected with your own printer.
How do I deregister the Futures & Options e-Statement Service
and receive physical statements by post?
You can inform KGI in writing. Please specify your name, your KGI Futures
& Options Trading Account number, the effective date to stop the Futures & Options e-Statement, and your request to receive physical Futures
& Options Statement by post instead. Please sign and, fax it to us at (852) 2878-6769 with attention to CDM Department or mail to:
Client Data Management Department
KGI Asia Limited
41/F Central Plaza,
18 Harbour Road,
Wanchai,
Hong Kong
What should I do if I do not receive my Futures & Options
e-Statement on the next working day after trading?
KGI is committed to providing our clients with supreme quality services.
Should you fail to receive your Futures & Options e-Statement after the
ending of your Futures & Options trading, you can request free physical
copies of your missing statement(s) by calling our 24-hour InvestLine
at (852) 2878-5555, informing us of the date(s) of statement(s) you want.
Please note that a service fee of HKD 25 per copy will be charged for Futures
& Options e-Statements that were issued more than 3 months ago.
How do I deposit funds into my Futures & Options Trading
Account?
You can deposit funds into your Futures & Options Trading Account by:
HSBC Bill Payment Service
Register at any ATM on HSBC and Hang Seng Bank networks in Hong Kong, or
via HSBC Internet Banking(www.hsbc.com.hk)
or phone banking services. Select KGI Asia Limited from HSBC payee list
under the bill payment category and input your personal KGI 11-digit Payment
Number.
Note: When making a payment, please ensure entering the correct account
type under the "Bill Type" (01 Cash Account, 02 Margin Account, 21 Futures
Account)
HKD Deposits into Futures / Index Options Account
You can deposit cash and cheques to KGI bank account at an HSBC branch/ATM
in Hong Kong, or via Internet Banking/phone banking services.
Bank Name: HSBC (Hong Kong)
Account Name: KGI Futures (Hong Kong) Ltd - Client Money
Account Number: 511-770448-002
PPS Services
You can use PPS by Phone or Internet services to deposit HKD into
your KGI Trading Account. In general, the deposited amount will be available
for use the next business day.
i) PPS by Phone:
For registration of PPS account, you have to bring with you your ATM card
or credit cards with ATM functions to one of the PPS Registration Terminals. PPS Registration Terminals are located at designated
Circle K Convenience Stores and PCCW Shops.
Please go to "PPS registration
terminal location" to look for the list of terminal locations.
If it is your first time to use PPS by Phone to deposit HKD into
your KGI Trading Account, you first have to call 18011 (in English) to register
your merchant code and 11-ditgit Payment Number. Each account is only required to be registered once. Thereafter for bill payment, please call 18031 (in English) to make deposit into your KGI Trading Account. For user guidelines
of bill payment by phone, please refer to "How
to use PPS by Phone".
Details of KGI's merchant name and merchant code and bill
type are as follows:
| Merchant Name |
Merchant Code |
Bill type |
| KGI Futures (Hong Kong) Limited |
6086 |
--- |
ii) PPS by Internet services:
You can refer to "PPS
Website" "New to PPS
by Internet" "How to set
up/ change PPS internet Password" to know about setting up your password.
For user guidelines of bill payment by Internet services, please refer to
"New to PPS by internet".
Online Bank Bill Payment Services (exclude HSBC, Hang
Seng and CMB Wing Lung Bank)
You can use Bill Payment Service of the following banks to deposit HKD into your KGI Trading Account.
| Bank
Name |
| Bank of China (HK) |
Bank of Communications |
| China Construction Bank |
Chong Hing Bank |
| Citibank |
CITIC Bank International |
| Dah Sing Bank |
DBS Bank (HK) |
| Fubon Bank |
Shanghai Commercial Bank |
| Standard Chartered Bank (HK) |
The Bank of East Asia |
| OCBC Wing Hang Bank |
|
Details of KGI merchant name, bill type and bill account no. are as follows:
| Merchant Name |
Bill Type |
Bill Account
No. |
| KGI Futures (Hong Kong) Limited |
--- |
KGI 11-digit Payment Number |
Other Deposit Methods
You can also deposit cash and cheques into any of the
KGI
bank accounts at a Bank branch or an ATM.
- Wherever applicable, please be sure to fax your fund deposit
documents (form, pay-in slip, ATM advice, etc.) to our Operations Department
(852) 2878-4932 or e-mail it to ops.service@kgi.com
before 17:00(HKT)* on your deposit
day, stating clearly your KGI Trading Account name and account number.
Deposited amount will be credited to your KGI Trading Account only after
the bank confirmation.
Note:
- Funds deposited after 18:00 (HKT) Friday each week will only be credited
to your KGI Trading Account on the next business day after 09:00(HKT)* and subject to the bank confirmation.
- Please do not submit fund deposit documents (i.e. pay-in slip,
ATM advice, etc) through any Investment Representatives or Customer Service
Officers.
*Excluding Saturdays, Sundays and Public Holidays
What is Stop Limit order?
Usage:
Buy Order
When the market price is larger than or equal to the stop price, then the
Buy Order will be placed in the market.
Sell Order
When the market price is less than or equal to the stop price, then the
Sell Order will be placed in the market.
Note:
eFO SP will use Previous Close Price as reference if the Market does
not have Last Price.
How is the market price of Global Spreads products displayed?
For the Market Price of Global Spreads products, the price setting formula of Spreads products would be deduced from its two underlying Futures with 2 types of price setting. The price of the Futures product expired earlier minus the price of Futures product expired later would become the price setting formula of majority Global Spreads, which is opposite from the price setting formula of HK Spreads products.
Use the Spreads GCZ4/M5 (NYMEX Gold 2014-12/2015-06) as example, the price is set by using the price of NYMEX Gold 2014-12 minus the price of NYMEX Gold 2015-06.
Products include: CC, CL, CT, GC, OJ, SB, ZC, ZS, ZW
Note:
The price setting formula of some Global Spreads is the same as HK Spreads products. Products include: DX etc.
Technical Enquiries
What are the inherent risks of online trading?
Electronic trading facilities are supported by computer-based component
systems for the order-routing, execution, matching, registration or clearing
of trades. As with all facilities and systems, they are vulnerable to temporary
disruption or failure; notwithstanding KGI does endeavor to safeguard the
high availability of its electronic trading system at all times. The results
of any system failure may be that your order is either not executed according
to your instructions or is not executed at all.
What if I have problems with connecting to eFO SP?
When you have problems with connecting to eFO SP, you can click "Status"
"Connection Status"
to check individual link connection status. Alternatively, you can either
call our 24-hour InvestLine at (852) 2878-5555 or e-mail
us at info@kgi.com.
What are the recommended system requirements for eFO SP installing?
- Operating system - Windows 98 / ME / NT / 2000 / XP / Vista / 7 /8 /8.1 /10 (32bit/64bit)[Not support Win RT]
- CPU - A Pentium III 800 MHz processor
- RAM - 256 MB
- Free hard disk space - 100 MB
- Internet Access - Internet access with 128 kbps or above
- Firewall / Proxy Server Setting (if applicable) - Open ports 8080 to
8090, TCP Protocols, both incoming and outgoing (Recommended), or setup
Proxy Setting dialog window.