What is SPTrader Pro HD?
SPTrader Pro HD is the official mobile futures and options trading and information platform, providing 24 hours services which help you to seize every investment opportunity to trade Hong Kong Futures & Options, Global Futures and Hong Kong Stock Options.
Major features include:
- Hong Kong Futures & Options, Global Futures and Hong Kong Stock Options Real-time Streaming Market Data Quote Services
- Hong Kong Futures & Options, Global Futures and Hong Kong Stock Options Trading Services
- Transaction Information
- Account Information
- Cash Information
Is there any service charge(s) for using SPTrader Pro HD?
No. It is free to use SPTrader Pro HD.
How do I download SPTrader Pro HD?
SPTrader Pro HD is available for download from Apple App Store (iPhone) and Google Play (Android). You can search the application by using the keyword "SPTrader Pro HD" and download it free of charge.
How do I log in to SPTrader Pro HD?
You must first install SPTrader Pro HD in your mobile phone. Then
you can click on the SPTrader Pro HD icon to launch the program,
and log in with your User ID and password.
Since SPTrader Pro HD and eFO SP/SO Online share the same User ID and password of your account, you can simply use your existing User ID and password to login.
Can I log in multiple times to SPTrader Pro HD simultaneously?
No. The second login will be blocked if multiple login occurs.
Why is my account logged out automatically from SPTrader Pro HD
after a few minutes?
SPTrader Pro HD has a built-in Automatic Timeout function. Your account will be automatically logged out when it is idle for a period of time longer than the pre-set time. The default session timeout is 30 minutes. User can adjust duration of the session timeout in "Menu" "Preference".
If I place an order through SPTrader Pro HD, can I amend or cancel it through eFO SP/SO Online or KGI Customer Service Officer (CSO)?
Yes. If your order is placed through SPTrader Pro HD, it can be amended or cancelled through eFO SP/SO Online or CSO. Orders placed with eFO SP/SO Online or CSO will be displayed in the "Order page" and can be amended* or cancelled through SPTrader Pro HD.
* Except for increasing the quantity of the order.
Can I change password in SPTrader Pro HD?
Yes. There is a built-in function to change password in SPTrader Pro HD.
Note: As SPTrader Pro and eFO SP/SO Online share the same password, change of your password in SPTrader Pro HD will result in change of password in eFO SP/SO Online simultaneously.
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